Shipping & Returns

Production time

Most personalized items are prepared within 3–5 business days before shipping.

Production time may vary for larger orders, highly customized designs or during busy seasonal periods. If additional time is required, we’ll let you know.

Shipping

Standard U.S. shipping is $5.95. Merchandise orders of $50 or more qualify for free standard shipping.

Shipping time begins after production is complete. Delivery estimates provided by the carrier are separate from our production time and are not guaranteed by Mariah Studio.

Mariah Studio currently fulfills orders by shipping only. Local pickup is not available.

Shipping addresses

Please review your shipping information carefully before completing checkout.

If you notice an incorrect or incomplete address, contact us as soon as possible. We can update the address if the order has not yet shipped.

Mariah Studio is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout. Additional shipping charges may apply if an order must be shipped again.

Personalized items & returns

Because personalized products are created specifically for each customer, customized items are generally final sale.

We do, however, want you to receive exactly what you ordered. If your item arrives damaged, defective, or with an error made by Mariah Studio, please contact us so we can review the issue and make it right.

Please carefully review names, initials, dates, sizes, colors and other personalization details before submitting your order. We cannot guarantee replacements for errors contained in the personalization information submitted by the customer.

Damaged or incorrect orders

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible after delivery.

Include your order information, a brief description of the problem and clear photos showing the item and any damage or error. This helps us review the issue quickly and determine the appropriate replacement or resolution.

Lost or delayed packages

Carrier delays can occasionally occur after an order leaves our studio. If tracking shows an unusual delay, contact us and we’ll help review the shipment information available from the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors, then contact the shipping carrier if necessary.

Changes & cancellations

If you need to change or cancel a personalized order, contact us as soon as possible.

We’ll do our best to accommodate your request if production has not started. Once customization or production has begun, changes or cancellations may no longer be possible.